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Terms & Conditions

Effective 29 October 2026 · Sirgil Technology

These terms govern your use of the website at sirgil.org and of the products and services provided by Sirgil Technology ("Sirgil", "we", "us"), including Simple POS and any messaging services we operate. By using our website or services you agree to these terms. If you use them on behalf of an organisation, you confirm that you're authorised to accept these terms for it.

The short version

  • Use our services lawfully and keep your account secure.
  • You own your data. We only use it to provide the service.
  • Custom projects are also covered by the proposal or agreement we sign together.
  • If something goes wrong, talk to us first. We'd much rather fix it.

01Our services

We provide:

  • our website;
  • software products we build and operate, such as Simple POS;
  • custom development, workflow systems, infrastructure and deployment services for clients;
  • messaging services, including communication over WhatsApp.

Custom work is also governed by a separate quote, proposal or agreement. If that document conflicts with these terms, the separate agreement takes priority.

02Accounts

Some services need an account. You agree to give accurate information, keep your login details confidential and tell us promptly if you suspect someone else has accessed your account. You're responsible for activity under your account, including by people you give access to, such as staff users.

03Acceptable use

You agree not to:

  • break any law or infringe anyone's rights;
  • send spam or unsolicited messages through our services, including over WhatsApp;
  • upload malicious code, or try to disrupt, overload or gain unauthorised access to our systems;
  • copy, resell or reverse engineer our software, except where the law allows it;
  • use our services to collect personal information about others without a lawful basis.

04Messaging and WhatsApp

If you message us, or a service we operate, on WhatsApp, you agree that we may reply to you there. If you opt in to updates (for example confirmations or reminders), we'll only send the kinds of messages you agreed to. You can opt out at any time by replying STOP. WhatsApp's own terms and policies also apply to your use of WhatsApp, and your mobile provider's standard data rates may apply.

05Fees and payment

We charge for paid services at the prices in your quote, plan or invoice. Unless we agree otherwise, invoices are payable within the period stated on the invoice. If a payment is overdue, we may suspend paid services after giving you notice. Prices exclude applicable taxes unless stated.

06Your content and data

You keep ownership of the content and data you put into our services. You give us permission to host, process and display it only as needed to provide and improve the services for you. You're responsible for having the right to use the data you upload, including any personal information about your customers or staff. Our Privacy Policy explains how we handle personal information.

07Our intellectual property

Our website, software, products and brand, including the Sirgil name and ladybug logo, belong to us or our licensors and are protected by law. Apart from the right to use the services as described here, these terms don't give you any rights to them. For custom projects, the project agreement sets out who owns the work we create.

08Third-party services

Our services may connect to or rely on services run by others, such as WhatsApp, payment providers or hosting platforms. We're not responsible for those services, and their own terms apply.

09Availability and changes

We work hard to keep our services running reliably, but we can't promise they will always be available or free of errors. (We fix bugs for a living, after all.) We may need to carry out maintenance or change features. If a change significantly affects you, we'll give you reasonable notice.

10Disclaimers

Except as expressly stated in these terms or in a separate agreement, our services are provided "as is" and "as available". To the extent permitted by law, we disclaim all other warranties, including warranties of fitness for a particular purpose.

11Limitation of liability

To the extent permitted by law, Sirgil is not liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, data or goodwill. Our total liability arising out of or relating to the services is limited to the amount you paid us for the relevant service in the 12 months before the claim. Nothing in these terms limits liability that the law does not allow us to limit.

12Indemnity

You agree to cover Sirgil against claims, losses and costs arising from your breach of these terms or your misuse of the services, including claims about content or data you provide.

13Suspension and termination

You can stop using our services at any time. We may suspend or end your access if you seriously or repeatedly breach these terms, if the law requires us to, or to protect our services or other users. When a service ends, you can ask us for a copy of your data within a reasonable period, after which we may delete it.

14Governing law

These terms are governed by the laws of the Republic of Namibia. Disputes will be handled by the courts of the Republic of Namibia, unless the law where you live gives you the right to bring proceedings elsewhere. We'd always rather solve a problem by talking first, so please contact us.

15Changes to these terms

We may update these terms from time to time. We'll change the date at the top of this page and, for significant changes, tell you through our website or services. If you keep using the services after the changes take effect, you accept the updated terms.

16Contact

Questions about these terms? Email [email protected] or message us on WhatsApp at +264 81 427 6567.